Return Policy:

Returns: Unused Handbags may be returned for a credit within 30 days if purchased on our website. No questions asked! Please contact our customer service via email (customerservice@marucadesign.com) prior to returning your bag so we know to lookout for it. We will notify you as soon as we receive your return. Additionally, please reference your order # when returning your bag so we know who provide the credit to. The credit will be applied to the credit card used to make the original purchase.

If you purchased your bag at a retail store, you’ll need to return the bag to the store where it was purchased. They will have a record of the purchase and should be able to accommodate you! Unfortunately, Maruca cannot accept returns or exchanges for bags bought at retails stores because we have no record of the purchase.   

Exchanges: Unfortunately, Maruca cannot make exchanges. If you are unhappy with a bag you purchased on our website, you will need to return it to us (within 30 days) and a credit for the bag you returned will be issued to you upon receipt of your return. The credit will be issued  back to the credit card you used to make the original purchase. If you desire to replace the returned bag with a different fabric or bag style, you can repurchase a bag that makes you happy directly on our website.

Replacements: If over the course of one year your beloved bag should fail due to a construction defect, please let us know! We will gladly replace it. The thought of having an ill Maruca bag out in the world saddens us deeply. Please email us at customerservice@marucadesign.com stating what the issue is along with photos of the problem and we will take care of you quickly!

Flat Rate Returns for U.S.A. Customers: Should you wish to return your Maruca purchase, please email us at returns@marucadesign.com or call us at 303-444-3648 from 9am-4pm MST, Mon-Fri and we will email you a USPS return label. We accept returns within 30 days, tags attached for full refund. Once your return is received, we will deduct a $7 shipping fee for returns up to $100, $10 for returns over $100 from your refund.

Please note: We can only offer these flat return shipping rates if you contact us for a return label. If you choose to ship an item back without our return label, you will be responsible for any shipping charges incurred. We do not accept COD returns.

Canada Returns: Please send items back to the address below using any trackable shipping method. Once we receive your package, we will promptly process your return. Please be sure your package is insured and prepaid. We do not accept COD returns.

Mail to: Maruca Design
11913 W. I-70 Frontage Rd. N,
Suite 101, Wheat Ridge, CO 80033, USA