Frequently Asked Questions

Returns: Unused Handbags may be returned for a credit within 30 days if purchased on our website. No questions asked! Please contact our customer service via email (customerservice@marucadesign.comprior to returning your bag so we know to lookout for it. We will notify you as soon as we receive your return. Additionally, please reference your order # when returning your bag so we know who provide the credit to. The credit will be applied to the credit card used to make the original purchase.

If you purchased your bag at a retail store, you’ll need to return the bag to the store where it was purchased. They will have a record of the purchase and should be able to accommodate you! Unfortunately, Maruca cannot accept returns or exchanges for bags bought at retails stores because we have no record of the purchase.   

Exchanges: Unfortunately, Maruca cannot make exchanges. If you are unhappy with a bag you purchased on our website, you will need to return it to us (within 30 days) and a credit for the bag you returned will be issued to you upon receipt of your return. The credit will be issued  back to the credit card you used to make the original purchase. If you desire to replace the returned bag with a different fabric or bag style, you can repurchase a bag that makes you happy directly on our website.

Replacements: If over the course of one year your beloved bag should fail due to a construction defect, please let us know! We will gladly replace it. The thought of having an ill Maruca bag out in the world saddens us deeply. Please email us at customerservice@marucadesign.com stating what the issue is along with photos of the problem and we will take care of you quickly!

Should you wish to return your Maruca purchase, please email us at returns@marucadesign.com or call us at 303-444-3648 from 9am-4pm MST, Mon-Fri and we will email you a USPS return label. We accept returns within 30 days, tags attached for full refund. Once your return is received, we will deduct a $7 shipping fee for returns up to $100, $10 for returns over $100 from your refund.

Please note: We can only offer these flat return shipping rates if you contact us for a return label. If you choose to ship an item back without our return label, you will be responsible for any shipping charges incurred. We do not accept COD returns.

Please send items back to the address below using any trackable shipping method. Once we receive your package, we will promptly process your return. Please be sure your package is insured and prepaid. We do not accept COD returns.

Mail to: Maruca Design
11913 W. I-70 Frontage Rd. N,
Suite 101, Wheat Ridge, CO 80033, USA

Shipping charges will be individually calculated on the weight of the package and your zip code. All orders ship via USPS - First Class or Priority Mail depending on your location. This ensures that your order will arrive within 2-7 business days depending on your location.

Orders over $150+ ship for free USPS Retail Ground in the US! During promotions or when using a coupon, your subtotal must be $150+ after applying discounts to receive free shipping.

All orders are shipped from Wheat Ridge, Colorado. Most items shipped within 48 hours. Office hours 9am-4pm MST. Please note: We do not ship on Saturday, Sunday or Holidays.

Shipping charges will be individually calculated on the weight of the package and your zip code. Orders should arrive in 7-10 business days after shipping from Wheat Ridge, Colorado.

At this time, we only accept international orders from Canada. For all other international orders, please call our customer service at 303-444-3648 (9am-4pm MST) Monday-Friday, or email us at customerservice@marucadesign.com.

You will receive a confirmation email once your order has been placed and another to inform you that your order has shipped, including tracking information. You may also log into your account for up to date order information and your order history.

- To track a USPS package, please click here
- To track a UPS package, please click here

The fiber content of our fabrics consists of cottons, rayons and synthetics. Some of the warps are made up from recycled plastic water bottles.

Dry cleaning is our most recommended form of care. Should your bag have a hard bottom, this is a plastic insert, not cardboard… your cleaner may wish to know this. For light soil, you can also soak our bags in a mild dish washing liquid, no wringing or abrading the surface please. Lay the bag flat to dry, pulling the liner inside out. Should you have any further questions or concerns, please feel free to contact us again, it is our pleasure to assist you. customerservice@marucadesign.com

Let us help you with your event gifting… bridesmaids gifts, corporate/office gifts, teacher appreciations, any special event! Buy 10 or more of one style in accessories in any fabric assortment of your choice and receive 15% off! Please contact us directly for volume discounts.

Please click here for details.

Office hours 9am-4pm MST | 303-444-3648 or e-mail us customerservice@marucadesign.com

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