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Free Ground Shipping for US orders $150+
Website Purchase Returns: Unused Handbags may be returned for a credit within 30 days if purchased on our website. No questions asked! Please contact our customer service via email (customerservice@marucadesign.com) prior to returning your bag so we know to lookout for it. We will notify you as soon as we receive your return. Additionally, please reference your order # when returning your bag so we know who to provide the credit to. The credit will be applied to the credit card used to make the original purchase.
Should you wish to return your Maruca purchase, please email us at customerservice@marucadesign.com or call us at 303-444-3648 from 9am-4pm MST, Mon-Fri and we will email you a USPS return label. Once your return is received, we will deduct the shipping fee for your return from your refund.
Please note: If you choose to ship an item back without a Maruca provided return label, you will be responsible for any shipping charges incurred.
Retail Store Returns:
If you purchased your bag at a retail store, you’ll need to return the bag to the store where it was purchased. They will have a record of the purchase and should be able to accommodate you! Unfortunately, Maruca cannot accept returns or exchanges for bags bought at retail stores because we have no record of the purchase.
Exchanges: Unfortunately, Maruca cannot make exchanges. If you are unhappy with a bag you purchased on our website, you will need to return it to us (within 30 days) and a credit for the bag you returned will be issued to you upon receipt of your return. The credit will be issued back to the credit card you used to make the original purchase. If you desire to replace the returned bag with a different fabric or bag style, you can repurchase a bag that makes you happy directly on our website.
Replacements: If over the course of one year, your Maruca bag should fail due to a construction defect, please let us know! We will gladly replace it. Please email us at customerservice@marucadesign.com stating what the issue is along with photos of the problem and we will take care of you quickly! Photos of the defect are required.
Clearance Items: All Clearance Sales are final. No returns, refunds or exchanges.
Please send items back to the address below using any trackable shipping method. Once we receive your package, we will promptly process your return. Please be sure your package is insured and prepaid. We do not accept COD return shipping cost.
Mail to: Maruca Design
11913 W. I-70 Frontage Rd. N,
Suite 101, Wheat Ridge, CO 80033, USA
U.S. shipping rates are individually calculated based on the weight of your package, your zip code, and your package destination. Shipping rates are determined by the U.S. post office, not Maruca Design, and are paid directly to the post office. All orders ship via USPS - First Class or Priority Mail depending on your choice of shipping method. This means that your order should arrive within 2-7 business days AFTER your order is processed by Maruca. Shipping timeframes are in addition to Maruca’s order processing time of 1-2 days.
IMPORTANT! Please allow 1-2 days for Maruca to prepare your order. Shipping timeframe does not begin until the day after the USPS picks up from our warehouse. We do not ship on weekends or Federal Holidays as we are closed on the weekends and holidays and so is the post office.
Orders over $150+ ship for free USPS Retail Ground in the U.S! During promotions or when using a coupon, your subtotal must be $150+ after applying discounts to receive free shipping.
All orders are shipped from Wheat Ridge, Colorado. Most items shipped within 48 hours. Office hours 9am-4pm MST. Please note: We do not ship on Saturday, Sunday or Holidays.
Canada Shipping Rates:
Shipping rates will be individually calculated on the weight of the package and your zip code. Orders should arrive in 7-10 business days after shipping from Wheat Ridge, Colorado.
At this time, we only accept international orders from Canada. For all other international orders, please call our customer service at 303-444-3648 (9am-4pm MST) Monday-Friday, or email us at customerservice@marucadesign.com to place your order. International orders cannot be placed through our website.
You will receive a confirmation email once your order has been placed and another to inform you that your order has shipped, including tracking information. You may also log into your account for up to date order information and your order history.
- To track a USPS package, please click here
- To track a UPS package, please click here
The fiber content of our fabrics consists of cottons, rayons and synthetics. Some of the warps are made up from recycled plastic water bottles.
We recommend spot cleaning or gently hand washing with a mild soap to maintain the bag’s shape. Should your bag have a hard bottom, this is a plastic insert, not cardboard… your cleaner may wish to know this. For light soil, soak your bag in a mild dish washing liquid, no wringing or abrading the surface please. Lay the bag flat to dry, pulling the liner inside out. Should you have any further questions or concerns, please feel free to contact us again, it is our pleasure to assist you. customerservice@marucadesign.com
All Maruca bags are hand-sewn, which means each individual bag may vary slightly in size. Maruca bags may also vary because all our fabrics are hand cut and our bags hand sewn. Each Maruca bag is individually unique, just like the people who own them!
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.
Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here
Purchased Route's Green Package Protection and looking to file a shipping issue online?File here
Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.
Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.
In both cases, the Route Premium cost will not be refunded.
Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.
Marked As Delivered (Stolen)
Stuck In Transit (Lost)
Damaged
All of Route’s policies are listed here
Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout.
If your order has not arrived, please file a claim with Route here.
Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Routehere.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download here
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/
While Route itself is not an insurance company, Route is authorized to provide access to shipping insurance. It does this through its entity, Safe Order Solutions, which is licensed to sell the shipping insurance issued by Seg Insurance Ltd. This makes Route's Protect product legal and compliant for brands to offer as shipping insurance to their customers.