FAQ’s

 
 

RETURNS OR EXCHANGES

Return Policy: Unused Handbags may be returned within 30 days, tags still attached, no hard feelings. HOWEVER… over the course of a year if your beloved bag should fail due to construction defect, do let us know! We will gladly exchange it, the thought of having an ill bag out in the world saddens us deeply.


FLAT RATE RETURNS FOR U.S. CUSTOMERS

Should you wish to return your Maruca purchase, please email us at returns@marucadesign.com or call us at 800-344-2595 9am-4pm MST, Mon-Fri and we will email you a USPS return label. We accept returns within 30 days, tags attached for full refund.

Once your return is received, we will deduct a $7 shipping fee for returns up to $100, $10 for returns over $100 from your refund.

Please note: We can only offer these flat return shipping rates if you contact us for a return label. If you choose to ship an item back without our return label, you will be responsible for any shipping charges incurred. We do not accept COD returns.


Canada Returns:

Please send items back to the address below using any trackable shipping method. Once we receive your package, we will promptly process your return. Please be sure your package is insured and prepaid. We do not accept COD returns.

Mail to:

Maruca Design

4949 N. Broadway Suite 150

Boulder, CO 80304

USA

SHIPPING INFORMATION:

U.S. Shipping Rates:

All orders ship via USPS- First Class or Priority Mail depending on your location. This ensures that your order will arrive within 2-7 business days depending on your location. All orders are shipped from Boulder, Colorado. Most items shipped within 48 hours. Office hours 9am-4pm MST. Please note: We do not ship on Saturday, Sunday or Holidays.

Our shipping rates are as follows:

Shipping charges will be individually calculated on the weight of the package and your zip code.

Orders over $100 ship for free!

For Express or Overnight Shipping: Please call us at 800-344-2595 or 303-444-3648


Canada Shipping Rates:

Shipping charges will be individually calculated on the weight of the package and your zip code.

Orders should arrive in 7-10 business days after shipping from Boulder, Colorado.

INTERNATIONAL SHIPPING:

At this time, we only accept international orders from Canada. For all other international orders, please call our customer service at 800-344-2595 (9am-4pm MST) Monday-Friday, or email us at customerservice@marucadesign.com.

Shipping Status:

You will receive a confirmation email once your order has been placed and another to inform you that your order has shipped, including tracking information. You may also log into your account for up to date order information and your order history.


FIBER CONTENT & CLEANING INSTRUCTIONS:

Fiber Content:

The fiber content of our fabrics consists of cottons, rayons and synthetics. Some of the warps are made up from recycled plastic water bottles.


Cleaning Instruction:

Dry cleaning is our most recommended form of care. Should your bag have a hard bottom, this is a plastic insert, not cardboard… your cleaner may wish to know this.

For light soil, you can also soak our bags in a mild dish washing liquid, no wringing or abrading the surface please. Lay the bag flat to dry, pulling the liner inside out.

Should you have any further questions or concerns, please feel free to contact us again, it is our pleasure to assist you. customerservice@marucadesign.com


How to easily fix a twisted strap:

QUANTITY DISCOUNTS:

Let us help you with your event gifting… bridesmaids gifts, corporate/office gifts, teacher appreciations, any special event!

Buy 10 or more of one style in accessories in any fabric assortment of your choice and receive 15% off! Please contact us directly for volume discounts.

Any questions give us a holler!

Office hours 9am-4pm MST | 1-800-344-2595 or e-mail us customerservice@marucadesign.com


WHOLESALE INTEREST:

Visit our wholesale portal here.